POLICIES & WARRANTIES
SHIPPING POLICY
Timber Valley Rustic Furniture is committed to delivering your handcrafted furniture with utmost care and in a timely manner. We offer free delivery on purchases of $3,000 or more to the following states:
Alabama
Arkansas
Florida
Georgia
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Michigan
Mississippi
Missouri
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
Tennessee
Texas
Virginia
West Virginia
Wisconsin
*Please contact your store location for delivery estimates.*
OUTDOOR POLY FURNITURE WARRANTIES
RESIDENTIAL LIMITED WARRANTY
Effective 1/1/2024
Timber Valley Rustic Furniture residential warranties apply to the original purchaser for a period of (20) years from the date of purchase (except as specified below) for normal residential use and service conditions. Outdoor poly furniture will be free of original defects in workmanship and materials upon leaving our facility.
HARDWARE: Hardware used to assemble poly furniture for residential use is warranted not to break for (5) years under normal use (see exclusions below).
EXCLUSIONS: (but not limited to) of warranty: normal wear and tear, abuse/misuse/neglect, scratching or chipping, fading, rust or corrosion, pollution, mold, mildew, dirt, grease, oil. Misuse of chemicals not approved (example: paints, coatings, varnishes, cleaning supplies, etc.), any and all modifications of product. Improper use near heat or open flames (including, but not limited to) fire pits, crystal fire burners, barbecue grills and other appliances. Destruction caused by any humans, animals, accidents, or any other products not manufactured by Timber Valley Rustic Furniture under any circumstance, any and all acts of God (such as fire, tornado, flooding, earthquakes, lightning, ice, hurricane, etc.)
COMMERCIAL LIMITED WARRANTY
Effective 1/1/2024
Timber Valley Rustic Furniture commercial warranties apply to the original purchaser for a period of (5) years from the date of purchase (except as specified above in EXCLUSIONS) for commercial use and service conditions. Outdoor poly furniture will be free of original defects in workmanship and materials upon leaving our facility.
HARDWARE: Hardware used to assemble poly furniture for commercial use is warranted not to break for (2) years under normal use (see exclusions above).
*These warranties may not be altered or amended except in written agreement between Timber Valley Rustic Furniture and purchaser.
*In order to submit a claim under these warranties, please contact the retailer from whom you purchased the Poly Furniture. You will be required to furnish the following documentation:
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A written description of the issue
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Proof of purchase, include a photo copy of sales receipt given at time of purchase
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Photographs of the product in question
Once documentation is received and evaluated, T.V.R.F will determine further actions to repair or replace the product.
NOTE: Purchaser will be responsible for any and all shipping costs pertaining to return of product, unless other arrangements are made by T.V.R.F.
NOTE: T.V.R.F reserves the right to substitute on color for replacement poly (of equal value) if color originally purchased were no longer available and have exhausted all efforts to locate materials.